Q. Does anyone pick up the phone?
Hi my name is heather and I had a few questions about your return policy. If I order a bee sute and am not happy with it can I return it for a full refund?
A. We do accept returns as long as the item has not been used or opened and is within 30 days of the original date of shipment. You may return the item back to us at your own cost. The return shipping is your responsibility. We do ask, however, for your protection and safety, that you use a carrier that is traceable.
Once the item returns to our store we will examine the item and refund all funds after the original shipping cost is deducted. Please include, in the return package, a reference to your order number or a copy of the invoice.
For regular returns, we cannot refund you for the initial shipping charge. If you have already paid for the shipment, then you will receive the full refund on the product, but will not be refunded for the shipment. If you have received free shipment on your purchase, we will have to deduct the small initial shipment charge it took for us to ship to you. Please understand that we work together with a separate shipping company such as UPS or USPS. Since the original shipment has been successfully delivered, there is no way to waive that initial shipping fee.
We will send you a notification once the refund has been made via email or phone. The process will take about 2-3 business days before the transaction will appear. The process will take longer during holiday seasons.
Q. I am pretty tall. Do you have bee pants? Or know where I can get some
A. The only bee wear we carry would be the full bee suit
Q. What size ventilated bee suit do I need?
I'm 6-2, 180#, and long legged. What size ventilated bee suit do I need? L or XL?
A. For your height and weight we would actually recommend the 2XL.
Q. where are these suits made Are they made in the usa
A. The suits are made in India and Pakistan.
Q. smaller bee suit
I am a woman 5' 6". Is this suit too big? Or do you have smaller ones?
A. Thank you for contacting us. We would recommend you Medium Size. We do not handle any combine shipping. Sorry for any inconvenience. If you have any further questions, please let us know.
Q. do you have avil. a zipin hat and veil for your pro grade bee suit, ecobee
A. Our regular professional grade Eco-Keeper suits are designed with a zippered veil.
Q. I do hard work in a field constantly infested with yellow jackets/ground bees. Have been stung many times, once with serious reaction. I need reliable protection, but something cool (humid, 90-degree days common). Which would be better, the lightweight or the vented? Also, I generally wear boots and heavy-duty Carhart pants (haven't been stung through them yet, but that may be just luck). Would just a jacket be okay, or do I need a full suit. (Affordability is also a consideration.) Finally, any recommendations re round-hat or hood? Thanks for any advice or suggestions.
A. with humid 90-degree days we would definitely recommend the vented bee suits. Heavy duty pants can be reliable in most cases to prevent bee stings. This may be an exception when working with aggressive bees or when there is a loose opening large enough for the bees to get inside the clothes. If the heavy duty pants have been working for you, the vented jacket might work for you. However you must be very careful to make sure there are no possible holes the bees can use to enter inside the pants. Bee suits are generally designed to prevent this from happening with elastic bands around the wrist and ankle areas. Round hood or fencing hood goes down to individual preference but it seems that the fencing hood style has become very popular among the bee keeping community.
Q. I tried to contact you via on-line chat but no response
Do you happen to know what your shipping time frame is? I would like to buy a bee suit but have it shipped to another address in North Carolina. About how many days on average are your orders taking to be shipped, will it be delivered via USPS or UPS?
A. One bee suit will most likely be shipped out USPS to North Carolina. Shipping will take anywhere between 3-5 business days. If you have any further questions or comments, please feel free to contact us again.
Q. see detail below
Question answer says you do not carry smokers,yet your add shows one for $24.99 which to me is a cheaper price than what I think are similar smokers.
A. We have recently increased our bee keeping supply inventory and smokers are included in this addition. We even carry different sized smokers for your convenience. Should you have any questions or concerns, please feel free to contact us.
>> Read all 15 Customers Questions and Answers
Q. bee suit size
I am very interested in buying one of your suits. I am 5'9" with a 39" chest a 30" waist and weigh 160lbs. I don't really know whether I should get the medium or the large. I was really leaning towards the medium to avoid all the extra bulk of the larger suits but according to your stats it only fits up to 5'6''. Do you think that I would be able to fit comfortably in a medium or should I go with the large?
A. Thank you for contacting us. I would recommend you Large size bee suit. Thank you.