Shipping and Return Policy

Shipping to US Territories:

PestMall com. provides free shipping (over $25.00) on all orders within the USA. (Except the states of Alaska and Hawaii). For orders under $25.00. We will Charge shipping fee. and will be shipped either USPS mail or UPS regular ground from our warehouse in Atlanta, GA. All orders shipped to any Georgia address will be charged 7% sales tax. Orders shipped to Alaska, Hawaii, and U.S. Territories will be charged additional shipping fees based on destination, size and weight. Furthermore, there may be some orders we will not be able to ship because of distance or cost. Additional charges apply if you desire express delivery. Please call toll free (1-800-788-4142) for expedited orders or for larger orders.

International Shipping Guide:

PestMall.com will ship products anywhere in the world! (See restrictions below). We accept your credit card. If you have any questions regarding payment & shipping for international orders, please E-mail us. International Shipping fees based on destination, size and weight. International Shipping restriction 1. You are responsible for any duties or taxes and customs restrictions outside the United States. Please check with your customs office if you have any questions. 2. If for any reason the package is seized by Customs Officials, we will not issue you a refund. 3. You pay actual shipping charges based on the weight of the package plus a international processing fee. Prepayment by credit card is needed.

Shipping Policy:

PestMall.com adheres to any and all state shipping restrictions. We do not ship to P.O. Boxes. All aerosol cans and some live traps must be shipped by Ground only. Some insecticide concentrates cannot be shipped to New York, Connecticut, California, Vermont, or outside the lower 48 United States. If a product cannot be sold in a particular state then you will be informed of the restriction on the product's information page. PestMall.com will adhere to any and all state shipping restrictions. All aerosol cans must be shipped by UPS Ground. they cannot be shipped by US mail or UPS Air.

WHEN MAKING A RETURN:

First, contact us via email (info@pestmall.com) or via phone (Toll Free 1-800-788-4142) and notify us of the situation. When making a return please have the order or invoice number and please state the reason for return. Some exceptions may be made for defected items.

Second, if via email you will receive detail information on how to the item, via phone the customer representative will give you detail information as well.

Third, the return shipping is your responsibility. We do ask that for your protect and safety that you use a carrier that is traceable. Once the item returns to our store we will examine the item and refund all funds after the original shipping cost is deducted. We will send you a notification once the refund has been made via email or phone, the process will take from 1-2 business days for the transaction to appear and longer during holidays.

Cancellation of Order

Orders cannot be canceled once the checkout process has been completed.
* You can always contact Customer Service at (Toll Free 1-800-788-4142)(M~F 9am~6pm EST) for any information on your order.